Service
Service Advantages
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Professional service
Technicians have received
professional training
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Help documentation
All documents are online and automatically
updated to obtain the latest product documents.
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Online support
Online engineers are ready to
help you solve problems
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7*24 hours hotline
+86-755-86955820
Service Process
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01
Identify needs
Clarify the type, level and specific requirements of technical support required by customers.
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02
Contact customers
Get in touch with customers via phone, email, online chat, etc. to learn about the problem.
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03
Confirm the problem
Confirm the problem raised by the customer and clarify the nature and scope of the problem.
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04
Analyze problems
According to the type of problem, mobilize relevant technical resources to conduct problem analysis and locate the root cause of the problem.
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05
Develop solutions
Based on the problem analysis results, formulate corresponding solutions, including repair methods, preventive measures, etc.
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06
Implement the solution
Perform technical operations according to the solution, solve the problem, and record the operation process and results.
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07
Test verification
Test and verify the solution to ensure that problems are solved and new problems are not introduced.
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08
Submit reports
Organize the entire technical service support process, analysis and solutions into a report and submit it to customers and management.
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09
Tracking feedback
Track customer usage, understand feedback, and continuously improve the technical service support process.
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10
Archive records
Archive the entire process of technical service support to facilitate subsequent review and audit.
Pre-sales Consultancy
Tel:+86-19925307857(WeChat)
Email: info@huayuen.com
After-sales service
Tel:+86-755-86955820-802
Email: zhuchunfang@huayuen.com
Online Message
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